Showing posts with label change management. Show all posts
Showing posts with label change management. Show all posts

Sunday, August 23, 2020

3 E's of Effective Leadership

Been in a few leadership seminars, and the oft-repeated terms reminded me of the article from a few years back, so decided to share it again. (originally published in March 2016).

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The greatest responsibility of a leader is to make their employees successful. This is, more often than not, the one trait that does not garner enough attention from those measuring leadership success. It is about how well the employees are flourishing under one's leadership!


Use the 3 E's to answer this question; perhaps a better measure than (or in addition to) the usual promotions, team size, numbers, etc.

  • Empower your employees (go do it!) – set clear goals and expectations, but don’t stymie free thinking. Establish the culture where managers can think freely and are “empowered” to make decisions that move the project forward.
  • Enable your employees (provide the required resources!) – get down from the “I know all” pedestal and learn about the daily struggles of a manager in balancing deliverables and getting  projects prioritized for delivery. Then make sure to provide the required resources and/or remove the organizational hurdles to “enable” employee success.
  • Engage your employees (give a pat on the back more often!). Employees are more engaged when they are recognized. But, do it on a regular basis, not just once a year. Even the small achievements should be called out at weekly reviews or other team gatherings. It will go a long way in keeping them motivated and “engaged” towards the company’s success.


Just like the other assets within the company, employees also need nurturing, albeit with a human touch!



Monday, May 16, 2016

Taking notes in a conference can be so boring - I did it anyway!


Some interesting quotes from a conference I attended ... excerpts from my LinkedIn post ...




“Customer Experience (CX) leaders outperform industry”


“Problems will be there … how customer-centric organizations can predict the ones with the most impact … will determine business success”


“Change management is about people.”  


“People are hesitant to change anything that they think they have built.” 


“Re-targeting with same or similar products tends to create an unpleasant experience”  


“Try and match campaign intent with customer intent”  


“You are not always your cookie”  


“Matching demographic data to cookie data can be much more useful, timely and relevant.”
 
More in the article here ...